FAQs

1. What happens after I buy an item?

First of all thank you for your interest and your purchase at The Rugs. After you have put your desired item into the shopping cart, click on the button “Shopping cart” and check again the content and the respective number on the basis of the overview.
Log in to your account, if you have already created it. You can also place an order online as a guest, without your own account. In this case, enter your personal data in the form fields. After completing your order, you will receive an order confirmation to your e-mail address.

2. How does the shipping work?

Please check our Shipping and Return policy.

3. How does the exchange or return work?

Please check our Shipping and Return policy.

4. Item defective or wrong delivery

Unfortunately, despite strict quality assurance procedures, production errors and incorrect deliveries can not be completely ruled out and occur in very rare cases. In this case, please contact our customer service or email us with your concern. We will take care of your concerns quickly and without delay.

5. Is my personal information secure at The-Rugs?

All personal data are treated with us strictly confidential, not given to third parties and no longer stored as required. All data will be transmitted encrypted during the ordering process. Further information can be found in our privacy policy here.

6. What do I do if I have problems completing my order?

If you have a problem with completing an order, feel free to contact our customer service. We will gladly accept your order by phone or e-mail.

7. Return of an item that has been redeemed with a voucher

When returning an item purchased with a coupon code, we will refund only the amount actually paid. This means that the value of the voucher will not be refunded.

8. Damaged packaging upon delivery

Damage to the packaging upon delivery should be acknowledged by the driver immediately. If the acknowledgment is not possible, please refuse the acceptance and contact our customer service.

9. Pay by Klarna

If you have faced any issue while paying by Klarna, You can reach FAQ on this link.