Shipping Policy

  • We offer Free Next Day Delivery option in the UK (except Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands)  on most selected rugs and standard delivery option for all other rugs (2-5 business days). We dispatch all items that ordered before 1 pm at the same day.

  • We ship to all Europe countries with standard delivery from our Germany warehouse which can take 2-5 business days. Shipping fee will be applied in the checkout. We dispatch items that ordered before 11 am at the same day. (shipping to Europe).

  • When your order is despatched a delivery tracking number is e-mailed to you. This allows you to track the progress of your delivery and see which day your order will arrive.

  • If you do miss the first delivery attempt our couriers will leave a card through your door giving you the ability to re-arrange the delivery on a day that suits you.
  • Our couriers may try to deliver your order to a neighbour if you are not at home to receive the delivery.

  • If you are not going to be in to receive a delivery, we can forward on a request to the courier to leave your delivered item(s) in your designated safe space.

Return Policy

  • Customer satisfaction is our first priority…

  • While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

  • Return policy will be applicable within 14 calendar days from the date of the order is delivered.

  • After return confirmation is given, the Delivery agency will collect the item between 24-48 hours from your house.

  • Unfortunately, the delivery agency does not state exact collection time.

  • Please do your best to catch the collection time. If the delivery agent cannot collect the item due to your absence or any other reasons, you will be responsible for reposting the item.

  • While returning goods please ensure they are well packaged and in original package since the courier companies do not take responsibilities if the item is damaged during carriage. If goods are returned in dirty , damaged or without package,  no refund can be issued.

Easy Return

  • Once you have decided to return your order, you can get in touch with us any time.
  • For small size rugs ( up to 120×170 cm ) , you can directly go to Royal Mail website to book your free return label. You can also use this link.
  • Simply type ” The-Rugs” as retailer name and fill the required information such as order number and full name.
  • Once you generate your return label , you can drop your order to any convenient post office.
  • For bigger sizes, please contact us with your order number !